Service concept

一、Service tenet

Our end product is customer value

Service policy

Go one step further and exceed customer expectations

Service principle

Fast, efficient, act now

The service goal

The most intelligent customers must choose Li Shide, the most picky customers must choose Li Shide.

二、second,life - prevention - health care

Take the lead in launching service humanized "whole life cycle prevention and health care" management mode;

Regular site visit, comprehensive inspection and diagnosis, prevent potential problems in advance, ensure that the machine is in good condition;

The service engineer is the "health care doctor" of the machine, to prolong the life cycle of the machine to do the guarantee;

One hour interaction, since receiving customer information, within one hour to inform the service personnel and service mode, to achieve 100 km within 3 hours in place, 100-300 km within 6 hours in place, and in the shortest time to deal with, and teach the operator technical knowledge;

Life can continue, solve the worries brought by the aging machine to customers, implement product reengineering;

三、Three, service - value - embodiment

(Quality assurance period) free maintenance service, (within 3000 hours) 14 times free regular strong warranty tracking.

For the products with standard configuration and specifications, the warranty period shall be 24 months from the date of delivery to the customer or the product shall be operated and used for 3000 hours, whichever comes first will be the termination period (for the specific warranty scope, please refer to the excavator parts guarantee rules; If a separate contract is established, the contract shall prevail. )

If the product fails to be repaired within a certain period of time, appropriate compensation will be given.

四、resources - innovation - improvement

Fourth, resources - innovation - improvement

The country has eight parts center warehouse, radiation nationwide service outlets

Provide sufficient service parts support to meet customer requirements

Set up emergency service team to ensure the emergency treatment of customer products

Open a "green channel" to ensure the timely arrival of emergency accessories

Service training, market multi-level, different ways of technical training

五、

fast - efficient - for customers to save every minute

Factory -- Distributor -- end customer implement DMS office system, implement fast tracking of customer service, ensure customer machines are in good working condition. To provide customers with high quality and efficient service, so that users have no worries.

Service accessories implement the "compensation first" system, that is, the first application for accessories processing, after the processing of responsibility identification, to ensure the timely processing of equipment.

Achieve the highest fuel efficiency, lowest operating costs, and product-per-minute benefits, properly maintained, operated, and improved all aspects of your operations so you can work faster and more efficiently than ever before.